RETURNS AND EXCHANGES - LAB ADVANCE

Returns and Exchanges

You can return the product in its original condition. (Please note that the company does not accept the returns that have already been opened).

You will receive a full refund within 14 working days after we received the product. You must notify us within 3 working days after receiving

the product from us.

Contact Customer Service : 095-664-5519 , info@labadvanceskincare.com

 

In case you would like to return a product, you must take the delivery cost yourself. The company will not accept any damaged goods incurred

during the transportation. Therefore, we recommend you use the registered parcel with the reliable shipping company.

  • This policy is available for online purchase through website (www.labadvanceskincare.com) only.
  • We reserve the right to change our Satisfaction Guarantee policy at any time.
  • For the return or exchange, please adhere to these following conditions.

 

STEP 1  :  Notify the Return

Please inform us within 3 working days after you received the product and always mention your order number

when you contact  our customer service at  095-664-5519 during Mon – Fri / 9.00 -18.00

 

STEP 2  :   Check Order Information

We will check your order information and contact you within 1-3 working days and will inform you

the product returns or exchanges approval or ask for more information if required.

 

STEP 3 : Returns the Product

To avoid any damage during shipping process, please wrap the product carefully.  Please note that returns need to include the sender’s signature.

Once we receive your return from our warehouse we will proceed with the refund for you as soon as possible.

 

STEP 4 : Refund Process

The refund process will take  3 – 7 working days for a credit card and 7-14 working days for

refunds by cheque. If you pay by credit card, we will refund through the credit card system but if you pay by cash or bank transfer ,

we will refund by cheque and sent it to the address that you provided us.

However we will inform you about the refund via email.